Country*
Afghanistan Aland Islands Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory British Virgin Islands Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling Islands) Colombia Comoros Democratic Republic of Congo Cook Islands Costa Rica Croatia (Hrvatska) Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands (Malvinas) Faroe Islands Federated States of Micronesia Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon United Kingdom Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea Guinea-Bissau Guyana Haiti Heard and McDonald Islands Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Isle of Man Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kuwait Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Moldova Montenegro Monaco Mongolia Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Korea (North) Northern Mariana Islands Norway Oman Pakistan Palau Palestinian Territories Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Reunion Romania Russian Federation Rwanda Saint Helena and Dependencies Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovak Republic Slovenia Solomon Islands Somalia South Africa S. Georgia and S. Sandwich Isls. South Korea Spain Sri Lanka Suriname Svalbard and Jan Mayen Islands Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Timor-Leste Thailand Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States US Minor Outlying Islands Uruguay US Virgin Islands Uzbekistan Vanuatu Vatican City State (Holy See) Venezuela Viet Nam Wallis and Futuna Islands Western Sahara Yemen Zambia Zimbabwe Cuba
For any urgent questions we can contact with you by phone or send SMS.
To analyze and clean the files, install security tools, we need FTP access to the files of your website.Important: FTP (or sFTP) account has to point to the folder with the files "/" or "/public_html".learn how to create FTP correctly
1. Login into your cPanel account and find FTP accounts icon
To analyze server logs, SQL, other FTP accounts we need access to your hosting panel.
Important: Some hackers create the fake FTP accounts or cron jobs on your server. Please fill this section and our team will be able to check your hosting settings.
Hosting Company
Not in the list Godaddy Bluehost Justhost SiteGround HostGator iPage
To analyze CMS users and installed extensions we need access to administrator's area.
Is your Google Adwords account suspended?
No (or I don't use Google Adwords) Yes, my Google Adwords account is suspended
Do you use Cloudflare or any CDN service for the website?
No, I don't use Cloudflare (or any other CDN) for my website) Yes, I use Cloudflare (or any other CDN)
Cloudflare and other CDN services create cache of your pages. After the cleaning, malware will be removed from your server, but still can preset in CDN cache. Please provide access details to Cloudflare or CDN services you are using and we will purge CDN cache. You can write the details in the comments.
Extra Information or any details which can help or we need to know (e.g. links with spam content, strange activity, blacklisted, weird files or links). If the website is blocked or account is suspended by hoster , please include hosting panel or cPanel details, it will speed up the cleaning process.
Telegram: @SiteGuarding
